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Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We reserve the right to discontinue any item or to make changes in materials, prices, or design without notice. |
Shipping And Handling
Shipping and handling charges are added to your order at a straight $7.00 for shipments by UPS ground service. These charges apply only to ground shipments by UPS in the continental US. Other shipping arrangements can be made by contacting our office by e-mail, fax, or telephone. |
Delivery Schedule
We will normally ship your order to you in one or two business days . Please allow appropriate time for delivery. |
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Back ordered items are not charged until shipped. |
Tax Charges
Sales tax will be applied to all orders for shipment to the State of Ohio. All other orders are tax free. Please make sure to click the exempt box if appropriate. |
Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. You may enter your credit card information directly on our secure server or you may send it to our office by phone or fax. |
Guarantee
Our merchandise comes with a Limited Warranty. Returns must first be approved by contacting our office. We reserve the right not to accept returns. TERMS AND LIMITED WARRANTY |
Reaching Us
If you need to reach us please e-mail us at phoenix@delnet.net. Alternatively, you can call on 1-740-369-0888 or fax us at 1-740-363-0018. Our mailing address is Phoenix Mfg. Co, Inc.,1290 US 42 North, Delaware, OH 43015 USA. |
Privacy Policy
We do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. |
Returns Policy
No parts may be returned without first obtaining our prior authorization with a RGN ( Return Goods Number ). Parts accepted for credit are subject to a service charge of 20% plus all shipping charges. We reserve the right not to accept returns. |
Remittance Terms
Orders placed over the internet will be paid by credit card unless other arrangements are made by contacting our office. . We take VISA, Mastercard, or Discovery. Credit terms extended only to qualified businesses. Prices in US dollars. |
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